Dave who is completely mad in a good way, and the other very talented boys at 12foot6 have very kindly sent me a 'Dog Judo' T-shirt and some postcards.
Dog Judo if you haven't seen it is a crazy web comedy series, featuring two dogs dressed in Judo suits giving their slightly existential view on everyday life. Definitely worth a look on a Friday afternoon after a hard week.
I love this story that Faris just posted about a Country & Western Singer - Dave Carroll who had his guitar broken by baggage handlers from United Airlines. Having had a very bad experience myself with Unite Airlines I am not surprised.
In the spring of 2008, Sons of Maxwell were traveling to Nebraska for a one-week tour and my Taylor guitar was witnessed being thrown by United Airlines baggage handlers in Chicago. I discovered later that the $3500 guitar was severely damaged. They didn't deny the experience occurred but for nine months the various people I communicated with put the responsibility for dealing with the damage on everyone other than themselves and finally said they would do nothing to compensate me for my loss. So I promised the last person to finally say no to compensation (Ms. Irlweg) that I would write and produce three songs about my experience with United Airlines and make videos for each to be viewed online by anyone in the world. United: Song 1 is the first of those songs. United: Song 2 has been written and video production is underway. United: Song 3 is coming. I promise. Follow me at http://twitter.com/DaveCarroll
It looks like Dave has been on TV a lot stateside - the cynical side of me thinks this is not a bad publicity stunt for him and his band? We'll see.
A real Man Bites Dog moment - I love it when big corporations take people for granted and get bitten. I bet Ms. Irlweg is regretting not helping him out now. In one day his video has been viewed nearly 400,000 times, has 7,000 favorites and has over 3,000 comments - nice one.
Hopefully customer service teams are being briefed on this all over the world and they will change their behavior - but I doubt it.
I'm interested in the power of interaction, digital media and technology. I've been lucky enough to work in the field for the last 12 years at some of London's best interactive agencies. The content here has mainly been gathered from other blogs and is just a convenient place for some of my colleagues to find out about new developments in the field.
I run a new digital agency called Spike www.spikeuk.com
