If you work in Customer Service Remember the name Dave Carroll

I love this story that Faris just posted about a Country & Western Singer - Dave Carroll who had his guitar broken by baggage handlers from United Airlines. Having had a very bad experience myself with Unite Airlines I am not surprised.



Dave says: Full Story: http://www.davecarrollmusic.com/story... -

In the spring of 2008, Sons of Maxwell were traveling to Nebraska for a one-week tour and my Taylor guitar was witnessed being thrown by United Airlines baggage handlers in Chicago. I discovered later that the $3500 guitar was severely damaged. They didn't deny the experience occurred but for nine months the various people I communicated with put the responsibility for dealing with the damage on everyone other than themselves and finally said they would do nothing to compensate me for my loss. So I promised the last person to finally say no to compensation (Ms. Irlweg) that I would write and produce three songs about my experience with United Airlines and make videos for each to be viewed online by anyone in the world. United: Song 1 is the first of those songs. United: Song 2 has been written and video production is underway. United: Song 3 is coming. I promise. Follow me at http://twitter.com/DaveCarroll

It looks like Dave has been on TV a lot stateside - the cynical side of me thinks this is not a bad publicity stunt for him and his band? We'll see.

A real Man Bites Dog moment - I love it when big corporations take people for granted and get bitten. I bet Ms. Irlweg is regretting not helping him out now. In one day his video has been viewed nearly 400,000 times, has 7,000 favorites and has over 3,000 comments - nice one.



Hopefully customer service teams are being briefed on this all over the world and they will change their behavior - but I doubt it.