Rackspace Customer Service Win

Just to follow up on last weeks post about the excellent Bunny Boiler mailer Rackspace sent us. Well no sooner had we made our tongue in cheek joke about boiling Barry up, then they were on the phone with the quote, and a damn good excuse why they hadn't sent it, bad timing.

It's refreshing to see a company that does in fact care, and when they get some feedback from customers, act on it pretty damn quickly - nice one Barry.

Just goes to show if you really mean you are obsessed customer service when things go awry its not what you say but what you do that counts. So if you act on it, rectify it, and explain it, people come out the back of it thinking even more positively about you than before.

Things do go wrong for everyone, but it really is a case that 'It's not what goes wrong but how you deal with things when they do go wrong that people remember you for'

I now remember Rackspace for sorting it out. Thanks guys, I look forward to the next mailer I hope it doesn't have an effigy of me in it ;-)