Rackspace Customer Service Win

Just to follow up on last weeks post about the excellent Bunny Boiler mailer Rackspace sent us. Well no sooner had we made our tongue in cheek joke about boiling Barry up, then they were on the phone with the quote, and a damn good excuse why they hadn't sent it, bad timing.

It's refreshing to see a company that does in fact care, and when they get some feedback from customers, act on it pretty damn quickly - nice one Barry.

Just goes to show if you really mean you are obsessed customer service when things go awry its not what you say but what you do that counts. So if you act on it, rectify it, and explain it, people come out the back of it thinking even more positively about you than before.

Things do go wrong for everyone, but it really is a case that 'It's not what goes wrong but how you deal with things when they do go wrong that people remember you for'

I now remember Rackspace for sorting it out. Thanks guys, I look forward to the next mailer I hope it doesn't have an effigy of me in it ;-)

Great Expectations - Rackspace

Richard got this Fedex'd over to our building yesterday, and we just loved it

Inside we found this, the writing says ' If fatal attraction disturbed you get someone else to open this for you'



Then this - a bunny, a recipe for Rabbit Stew and a direct mail piece explaining Rackspace's obsession with customer service - all in rather splendid.


and this

I guess the only problem is we've been waiting for Barry at Rackspace to get us the quote he promised would be with us on Thursday (yesterday) and it's still not here.

When you set up a great expectation and promise and tell your existing customers how good you are you best be sure to deliver on it. So come on Barry give us a ring and send over the quote or we will come round and cook you in the stew ;-)